Our Superhero’s at The Comic Factory work hard to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at email@example.com.
What is the exchange policy at TheComicFactory.com?
- If you are unhappy with the products you can send it back to us within 15 days of the delivery provided it is unused and unopened.
- We will either replace it with another product of the same value or offer TheComicFactory voucher of the same value (Cash on Delivery Charges & Shipping Charges are non-refundable)
- As we don’t have reverse pickup facility you need to courier us back the product at:
#390,9th F Main, 2nd Cross, Vijay Nagar, Bangalore – 560040
Note: Due to the fragile nature of the products we cannot accept returns on opened product. We inspect each figure before sending it out, but sometimes figures can be damaged in transit. Please make sure to inspect your figure for damages before opening it. Thank you!
What is the Exchange Policy for Mobile Covers?
Mobile Covers are manufactured on-demand and made especially for you once you place an order. We do not accept Returns or Exchanges for these products. In case of any sort of manufacturing defect, you can mail us at Info@thecomicfactory.com and we'll help you out.
Can TheComicFactory.com arrange for the product to be picked up from my address?
No, we do not offer this service at the moment. So you need to courier us back the products.
Will I have to pay for returning the products?
Yes, you will have to bear the postal charges for sending your products back to us. We will reimburse you with a coupon of Rs. 50 once we receive your products back and verify that they are new and unused. This coupon can be used on any future purchase of TheComicFactory.com
I have received a wrong / defective product. How do I proceed?
Please send the product back to our address using the same process mentioned above. We will reimburse you for the entire amount you spend on returning the products to us in the form of a TheComicFactory.com voucher.
Can I cancel my order before it is shipped out?
Yes, you can cancel the order only if the order is not dispatched. Once dispatched from our office it will be difficult for us to cancel the order.
Can I get a refund for my Prepaid order if I cancel it?
Yes, If you pay the amount upfront we can cancelled the order and refund the amount to you.
Whom should we contact for any other problem regarding to Refund?
You can call us at +91 9513362333 or mail us at firstname.lastname@example.org and our Superheroes’ will help you out from all your problems.